At
ShoplyOz, we work with multiple warehouse and fulfilment partners across Australia to provide a wide range of products and efficient delivery services.As some products may be shipped from different warehouse locations, orders containing multiple items may arrive separately and include multiple tracking numbers.Orders are generally processed and dispatched Monday to Friday. In certain cases, orders may also be prepared during weekends to help reduce delivery delays.Once your order has been dispatched, you will receive a shipping confirmation email containing your tracking information.
Estimated Delivery Timeframes
Delivery timeframes are estimates only and may vary depending on your location, courier network, weather conditions, public holidays, and peak periods.
Standard Delivery Periods
Off-Peak Seasons* Victoria (VIC): approximately 3–8 business days
* New South Wales (NSW), South Australia (SA), Australian Capital Territory (ACT), Queensland (QLD): approximately 4–10 business days
* Western Australia (WA), Northern Territory (NT), Tasmania (TAS): approximately 6–14 business days
Peak Seasons & Promotional Periods
* Victoria (VIC): approximately 6–13 business days
* NSW, SA, ACT, QLD: approximately 8–15 business days
* WA, NT, TAS: approximately 9–19 business daysPlease allow additional time during busy sales periods, courier delays, or unforeseen circumstances.Courier PartnersWe use a range of trusted courier and freight partners depending on the size, weight, delivery location, and type of product ordered.Courier selection may vary between orders.
Tracking Information
Tracking details are generally sent within 24 hours after your order leaves the warehouse.Please note that tracking updates may not appear immediately and may only activate once the parcel has been scanned by the courier facility.Customers can track their shipment directly through the courier’s tracking portal using the provided tracking number.
Delivery Scheduling
Unfortunately, we cannot guarantee exact delivery dates or delivery times, as shipping schedules depend on third-party courier operations.Delivery InstructionsDuring checkout, customers may leave delivery instructions or notes for the courier driver.While we try our best to pass these instructions to the courier, we cannot guarantee that all requests will be followed.If additional delivery instructions are required after dispatch, customers may need to contact the courier company directly.Authority to Leave (ATL)Some orders may be shipped with Authority to Leave (ATL), which allows the courier to leave the parcel in a secure location if no one is available to receive it.
If no safe location is available, the courier may:
* Leave a collection card
* Attempt re-delivery
* Redirect the parcel to a local depot or collection pointCustomers are responsible for monitoring tracking updates and arranging collection or re-delivery where necessary.Incorrect Address or Returned ParcelsPlease ensure your shipping address and contact information are accurate before completing your order.
If an order is returned to sender due to:
* Incorrect or incomplete address details
* Failure to collect the parcel
* Delivery refusal by the recipientadditional shipping or re-delivery charges may apply.If a refund is requested for a returned parcel, shipping charges and applicable restocking fees may be deducted from the refund amount.
Delivery Restrictions
Certain oversized or bulky items may not be deliverable to all Australian postcodes or remote areas.If delivery is unavailable to your location, our customer support team will contact you to discuss possible alternatives. Additional delivery fees may apply for remote or restricted locations.
Pick-Up & Customer Arranged Couriers
Currently,
ShoplyOz does not offer warehouse pick-up services.Customers are also unable to arrange their own courier collection from our warehouse or supplier facilities.
DELIVERY SUPPORT & TRANSIT ISSUES
Tracking DelaysTracking information may take up to 48 hours to update after dispatch.If your tracking has not updated after this period, please contact our support team and we will investigate the issue with the courier provider.
Delivery Delays
While we aim to deliver orders within the estimated timeframes, delays may occur due to:* Courier network congestion
* Severe weather conditions
* Public holidays
* High seasonal demand
* Regional or remote delivery limitationsDelivery estimates are provided as a guide only and are not guaranteed delivery dates.
Returned to Sender (RTS)
Parcels returned to sender may occur due to:* Invalid or incomplete address details
* Failure to collect the parcel
* Delivery refusal
* Unsuccessful delivery attemptsWhere a parcel is returned to us, customers may be responsible for:* Re-delivery fees
* Original shipping costs
* Applicable restocking fees for refunds or change-of-mind returns
Contact Us
If you require assistance regarding shipping, delivery, or tracking information, please contact us:Email:
sales@shoplyoz.com.au
